Contact Us
Get in touch with our security experts for support, questions, or feedback
How Can We Help You?
Get in touch with our team for support, partnerships, or general inquiries
Technical Support
Get help with app issues, account problems, or technical questions
Security Issues
Report vulnerabilities, suspicious activity, or security concerns
Business Inquiries
Partnerships, enterprise solutions, and business opportunities
Other Ways to Reach Us
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Frequently Asked Questions
Quick answers to common questions before contacting us
Response times vary by inquiry type: Security concerns receive responses within 4 hours, technical support within 24 hours, business inquiries within 48 hours, and general feedback within 72 hours.
Please include your device information (iOS version, app version), detailed description of the issue, steps to reproduce the problem (if applicable), and any error messages you've encountered.
Due to our zero-knowledge architecture, we cannot recover your master password. However, we can help you with account recovery options and guide you through the process using biometric authentication if available.
Currently, we provide support via email to ensure all communications are secure and documented. For urgent security matters, we prioritize email responses within 4 hours.
Please email [email protected] with detailed information about the vulnerability. We take security reports seriously and will respond within 4 hours. We also have a responsible disclosure program for security researchers.
Our Office
While we're a digital-first company, our headquarters serves as the hub for our security operations and customer support team.
Address
300 Colorado Street, Suite 2000, Austin, TX 78701, United States
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday:
10:00 AM - 4:00 PM PST
Sunday: Closed
Phone
+1 (512) 555-9876 - For business inquiries only