Refund Policy

1. General Refund Policy

Secure Manager App offers refunds for premium subscriptions under specific circumstances. We strive to provide fair and transparent refund procedures while maintaining the integrity of our service.

All refund requests are subject to review and approval based on the criteria outlined in this policy.

2. Eligibility for Refunds

You may be eligible for a refund if:

2.1 Technical Issues

• The app is not functioning as advertised
• Critical features are not working properly
• Data loss occurs due to app malfunction
• Compatibility issues with your device

2.2 Service Interruptions

• Extended service downtime (more than 24 hours)
• Repeated security incidents
• Loss of core functionality
• Data synchronization failures

2.3 Billing Errors

• Duplicate charges
• Incorrect billing amounts
• Unauthorized charges
• Failed cancellation processing

2.4 Change of Mind

• Refund request within 14 days of initial purchase
• No significant usage of premium features
• Valid reason for dissatisfaction

3. Refund Timeframes

Different refund timeframes apply based on the type of purchase:

3.1 App Store Purchases

• iOS App Store: Refunds processed through Apple's system
• Processing Time: 3-5 business days
• Eligibility: Subject to Apple's refund policy
• Method: Refunded to original payment method

3.2 Direct Subscriptions

• Processing Time: 5-10 business days
• Method: Refunded to original payment method
• Partial Refunds: Prorated based on unused time
• Full Refunds: Within 14 days of purchase

3.3 Enterprise Subscriptions

• Processing Time: 10-15 business days
• Method: Invoice credit or refund
• Terms: Subject to enterprise agreement
• Approval: Requires management approval

4. Non-Refundable Items

The following items are generally not eligible for refunds:

4.1 Usage-Based Charges

• Data storage fees for used capacity
• API usage charges
• Premium support sessions
• Custom development services

4.2 Digital Content

• Downloaded security guides
• Educational materials
• Custom reports
• Training materials

4.3 Third-Party Services

• Third-party integrations
• External security services
• Partner service fees
• App Store transaction fees

5. How to Request a Refund

To request a refund, please follow these steps:

5.1 Contact Support

• Email: [email protected]
• Subject: "Refund Request - [Your Account Email]"
• Include your account information
• Provide reason for refund request

5.2 Required Information

• Account email address
• Purchase date and amount
• Payment method used
• Reason for refund request
• Supporting documentation (if applicable)

5.3 App Store Refunds

• Visit Apple's refund request page
• Sign in with your Apple ID
• Select the purchase to refund
• Choose reason and submit request

6. Refund Processing

Our refund processing procedure:

6.1 Review Process

• Initial review within 24 hours
• Account and purchase verification
• Eligibility assessment
• Additional information request (if needed)

6.2 Approval Process

• Refund approval within 3-5 business days
• Processing initiation
• Confirmation email sent
• Account status update

6.3 Completion

• Refund processed to original payment method
• Account access may be suspended
• Data retention policy applies
• Final confirmation sent

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

7.1 Prorated Refunds

• Based on unused subscription time
• Calculated from refund request date
• Excludes any usage-based charges
• Minimum refund amount applies

7.2 Service Downgrades

• Downgrade to free tier
• Refund difference in subscription cost
• Maintain basic functionality
• Data migration to free tier limits

8. Disputed Charges

If you dispute a charge with your bank or credit card company:

8.1 Chargeback Process

• We will investigate the dispute
• Provide evidence to payment processor
• Account may be suspended during investigation
• Resolution typically takes 30-90 days

8.2 Prevention

• Contact us before disputing charges
• We can often resolve issues directly
• Faster resolution than chargeback process
• Maintains account access

9. Account Closure After Refund

After a refund is processed:

9.1 Account Status

• Premium features disabled
• Account downgraded to free tier
• Data retention per privacy policy
• Future purchases may require review

9.2 Data Handling

• Encrypted data remains secure
• Access limited to free tier features
• Export options available
• Deletion options per privacy policy

10. Special Circumstances

We may consider refunds in special circumstances:

10.1 Medical Emergencies

• Documentation required
• Case-by-case review
• Extended refund timeframe
• Compassionate consideration

10.2 Military Deployment

• Military orders documentation
• Extended service suspension
• Refund or credit options
• Reactivation upon return

10.3 Financial Hardship

• Documentation of financial situation
• Alternative payment arrangements
• Service suspension options
• Case-by-case consideration

11. International Refunds

For international customers:

11.1 Currency Considerations

• Refunds in original currency
• Exchange rate fluctuations
• Bank processing fees
• International transfer delays

11.2 Local Regulations

• Compliance with local laws
• Consumer protection regulations
• Tax implications
• Documentation requirements

12. Appeals Process

If your refund request is denied:

12.1 Appeal Request

• Submit additional documentation
• Provide more detailed explanation
• Request manager review
• Appeal within 30 days

12.2 Review Process

• Senior management review
• Additional investigation
• Final decision within 10 business days
• Decision is final

13. Contact Information

For refund-related inquiries: